Frequently Asked Questions
Everything you need to know about our premium hair extensions and accessories.
What is the quality of the hair used in your products?
We specialize in 100% human hair and high-grade synthetic blends. Our premium collections feature virgin hair with intact cuticles to ensure longevity, natural shine, and a tangle-free experience.
How long does shipping take for domestic and international orders?
Standard domestic shipping typically takes 3-5 business days. International orders can take between 7-14 business days depending on the destination and customs processing.
Can I color or heat-style my hair extensions?
Our 100% human hair products can be colored, curled, and straightened just like your natural hair. However, we recommend consulting a professional stylist and using heat protectant to maintain the hair's integrity.
What is your return and exchange policy?
For hygiene reasons, we only accept returns or exchanges on products that are in their original packaging, unopened, and with the security seals intact within 15 days of delivery.
How do I choose the right shade for my hair?
We offer a comprehensive color match guide on our website. You can also email us a photo of your hair in natural lighting, and our specialists will help you select the perfect match.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay for your convenience.