Returns & Exchanges

At HIS AND HER HAIR GOODS CO., we strive for complete satisfaction with your hair extensions and beauty products. Due to the hygienic nature of our goods, we accept returns on unopened and unaltered items in their original packaging within 30 days of delivery.

1

Verify Eligibility

Ensure your hair goods are still in their original ties, tags, and packaging, as we cannot accept returns for items that have been worn or tampered with.

2

Contact Support

Email our customer care team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

3

Pack and Ship

Securely package your items and include the RMA form inside; ship the package to our returns facility using a trackable shipping method.

4

Inspection and Refund

Once our quality control team inspects and approves the returned goods, your refund will be processed to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing